The Complete Guide to Hotel Room Tablets

The hospitality world is undergoing a digital transformation with the development of hotel apps, mobile check-in options, eco-friendly appliances, no-contact amenities, and more. Tech advances are also reinventing the in-room guest experience. Most large brands now cater to tech-savvy travelers and are constantly implementing new, innovative hotel technology: Digital room keys, voice-activated climate controls, room service apps, and hotel room tablets, to name a few.
Discover everything you need to know about hotel room tablets
What are hotel room tablets?
Many hotels are offering their guests in-room personal tablets for use during their stay. Operating much like the household tablets we’re familiar with, hotel room tablets give guests quick access to useful applications, hotel services, food and dining options, and contactless communication with hotel staff. Guest tablets can be used to order room service, quickly access “infotainment,” charge devices, connect to streaming services, find local restaurants, make changes to reservations, and much more.

Why do hotel room tablets exist?

More than ever, travelers are requesting and expecting access to technology that makes their travel easier. According to Travelport’s 2019 Global Digital Traveler Research, which surveyed 23,000 individuals from 20 countries, travelers of all ages found that having a “good digital experience” was a critical part of their overall travel experience. Hotel room tablets can give in-house guests access to a variety of amenities, services, and information — right at their fingertips.

In addition to improving the guest experience, hotel room tablets can help hoteliers improve hotel operations. With modern in-room tablet technology, hotel managers can work to eliminate wasteful spending, cut excess labor costs, and improve the efficiency of hotel operations, potentially helping save a significant amount of revenue. Hoteliers can work with in-room tablets to minimize excess costs that can then be reinvested into the hotel to benefit the property and employees in other areas.

How hotel room tablets can improve the guest experience

According to the 2018 JD Power North America and Hotel Guest Satisfaction Index, offering a hotel room tablet to guests led to a 47-point boost in guest satisfaction. The report attributed much of the increased satisfaction to guests’ ability to stay connected and quickly find the information they’re looking for.

We’ve listed 10 of the ways that hotel room tablets are already improving the guest experience below.

1. Hotel room tablets can partner with apps to provide additional services to guests: Ordering food, making restaurant reservations, requesting room service, booking attraction tickets, and other helpful tasks. At 11 Howard hotel in New York, guests receive an in-room tablet loaded with apps for room service, movie streaming, and more.
2. Seamlessly connect to interactive in-room smart TVs and other devices with a hotel room tablet. Many in-room tablets allow guests to quickly log in, cast, or stream from compatible smart devices so they can connect to their preferred entertainment anywhere.
3. Give guests the ability to search online or browse the internet without having to connect on their own devices.
4. Many tablets allow guests to update their current hotel stay to add additional nights, request a late checkout, add breakfast for a guest, or other quick updates.
5. Guests can find the answers to questions about their stay with quick access to hotel policies and information such as facility information, operating hours, contact information, and other important hotel details.
6. Travelers can prepare for their in-town adventure by checking the weather forecast on their hotel room tablet. Guests can double-check if they need to grab an umbrella or windbreaker before hopping on the elevator, saving a trip back to the room.
7. In-house guests can confirm housekeeping preferences, special requests, and communicate other information with the team. Some in-room tablets allow guests to request a specific time for turndown service, request not to be disturbed, or update specific guest information such as an allergy to feather pillows, perfumes, or other similar preferences.
8. In-room tablet technology can help improve the physical safety of guests through contactless communication. Hotel room tablets can connect guests to a variety of services, as well as hotel staff, without the need to connect face-to-face with hotel employees or other guests.
9. Tablets can help protect the digital safety of hotel guests. With an in-room tablet, there’s no need for guests to connect personal devices with sensitive information to in-room technology unless desired. Hoteliers can help keep guests safe with innovative hotel technology.
10. Offering guests in-room technology adds a sense of luxury to their hotel stay, as many modern travelers associate high-end with high-tech. At the Hotel Commonwealth, Boston, guests can lounge on imported Italian linens while ordering a midnight snack on their individual hotel room tablet.
    

    How hotel room tablets can benefit hotel operations

    In addition to improving the guest experience, adding hotel room tablets to guest rooms can help streamline many hotel operations and improve the hotel employee experience.

    • Navigate staffing shortages. With digital check-in options, keyless room entry, and contactless communication tools, tablets can take on many tasks that aid hotel operations. Tablet technology can allow a single employee to quickly communicate with numerous guests from a single location, saving time and reducing the need for heavy staffing. Nothing can replace hiring dedicated hotel staff members with a heart for hospitality, of course. But hotel room tablets, however, can help a short-staffed team keep up for the time being, as well as allow hotel managers to hop in faster when and where help is needed.
    • ​​​​​​Increase hotel profits. Use hotel room tablets to promote dining services, spa packages, and other services and amenities that are available for guest purchase. Bring in additional hotel revenue by loading attractive digital ad campaigns or tablet-exclusive coupons for hotel services.
    • Improve digital marketing. Run hotel digital marketing campaigns and promotional offerings on guest tablets to test their popularity. Gauge in-house consumer response before investing in a much larger marketing campaign.
    • Eliminate wasteful spending. Hotels can utilize in-room tablets to help minimize or eliminate redundant operational expenses, such as printing. Send guests hotel updates, facility information, and reservation details through in-room tablets to cut down paper and printing expenses, as well as in-room hotel sales collateral.
    • Engage with guests. An in-room tablet is an easy-to-use communication system that has the ability to intrigue and engage guests by offering valuable and relevant information.
    • Diversify communication skills. Improve communication between guests and staff and overcome language barriers by using a hotel room tablet that translates information into multiple different languages.
    • Keep up with the competition. Stay competitive with comparable hotels in your market by providing guests similar, if not superior, digital experiences. In response to J.D. Power’s 2018 report, Jennifer Corwin, Associate Practice Lead for the Global Travel and Hospitality Practice, commented, “Years of capital investment in offerings such as higher-end televisions and in-room tablets have left their mark.” Hotels looking to remain competitive in an ever-evolving industry should keep a close eye on area tech trends. Failing to institute in-room guest technology at the same pace as your comp set could push prospective guests to hotels with more technologically-advanced amenities.
      

      Choosing the right hotel room tablet for your property

      As with many other digital systems, the specific type best-suited for each hotel will vary based on the property’s specific needs. While larger properties with dining services may benefit more from a tablet with extensive customizable ordering options, a hotel with minimal staffing may benefit more from a system with a strong focus on seamless communication and data logging.

      Research different tablet systems, read reviews, and ask colleagues for their in-room guest technology recommendations. Choose a tablet designed to improve the areas where your property could most benefit from digital assistance. Look for a tablet that is designed to integrate with your hotel’s PMS, RMS and POS system, if applicable.

      Frequently asked questions about hotel room tablets

      Are hotel room tablets free?

      Hotel room tablets are typically free for in-house guest use. While ordering room service, dining, spa services, or entertainment may come with an additional cost, most hotels include the use of an in-room guest tablet in the room’s rate.

      What is guest room tablet technology?

      Hotels all over the world are taking advantage of in-room tablet technology. This technology allows hotel guests to quickly access and control in-room smart devices, access ordering services, communicate with hotel employees and more — all from the comfort and security of their hotel room. Hotel tablet technology gives guests access to an array of services at the tap of a touchscreen.

      Are hotel room tablets safe to use?

      Most, if not all, hotel tablet brands take pride in their ability to protect sensitive information for both the hotel and hotel guests. In-room tablets also help prevent contact between guests and staff, promoting the health and safety of guests. Hotel room tablets can also provide a lightning-fast way for hotel employees to communicate with numerous guests at the same time in the event of an emergency.